Service Agreements & Local Compliance

Refund Policy & Service Terms

Last Updated: October 2026

1. Scope of Services

Fix It provides professional villa maintenance, pool care, and property management services across Bali. Our services are subject to property access, local banjar regulations, and environmental conditions. Maintenance schedules are confirmed upon booking and may be adjusted based on seasonal demands or urgent repair requirements.

2. Refund and Cancellation Policy

Cancellations made more than 48 hours before scheduled service are eligible for a full refund or service credit.
Cancellations within 24-48 hours will incur a 50% service fee based on the quoted labor cost.
No-shows or cancellations within 24 hours of scheduled arrival are non-refundable.
Emergency repair call-outs are non-refundable once the technician has been dispatched from our central office.

3. Quality Guarantee & Disputes

We strive for perfection in every villa we manage. If a service is deemed unsatisfactory, clients must report the issue within 12 hours of completion. We will provide a re-service at no additional cost. Refunds are only considered if Fix It is unable to rectify the reported issue within a reasonable timeframe (typically 24-48 hours).

4. Limitation of Liability

Fix It is not liable for existing structural damages, pre-existing pool equipment malfunctions, or garden deterioration due to acts of God or extreme weather conditions in Bali. Our liability is strictly limited to the cost of the individual service performed. Clients are responsible for ensuring technicians have safe and secure access to the property.